Privacy Policy

Washify (66/1, Havelock Road, Colombo 05) is the controller of the personal data you give us when you use the Washify apps and website. We process it in line with Sri Lanka’s Personal Data Protection Act, No. 9 of 2022.

What we collect

• Account: mobile number, name, optional email and language.
• Vehicles: registration number, make, model, colour, type.
• Bookings: which service, where and when, status, ratings you give, and for home visits the address you enter.
• Location: your approximate location when you search, to show car washes near you. You can deny location access; you can still search by area.
• Usage: searches, listings viewed and booking steps, so we can see where car washes are needed and improve the app. These are kept for up to 12 months and reported only in aggregate.
• Device: push-notification token if you enable notifications.

Why we use it

• To run your bookings and show them to the Partner you booked with (name, phone, vehicle, and address for home visits).
• To send you booking confirmations, reminders and login codes by SMS or push.
• To keep the platform safe: preventing fake bookings and abuse.
• To improve Washify and decide where to add car washes, using aggregated statistics.

Who we share it with

Partners you book with (only what they need for your wash); our SMS provider to deliver codes and reminders; our hosting provider in Sri Lanka/Singapore. We never sell your data and do not share it with advertisers.

Your rights

You can view and edit your details in the app. You can ask us to correct or delete your data, or object to processing, by contacting [email protected] or 070 453 3345. Deleting your account removes your identity and vehicles; completed bookings are kept for Partners’ records without your name or number.

Security and retention

Data is encrypted in transit; login uses one-time codes, never passwords. We keep account data while your account is active, booking records for 7 years as business records, and raw usage events for up to 12 months.

Cookies

The apps store a sign-in token on your device so you don’t need a code every time. The website uses no advertising cookies.

Contact

Questions or complaints: [email protected]. You may also complain to the Data Protection Authority of Sri Lanka.